1. Scope and Applicability

This Shipping Policy applies exclusively to business-to-business (B2B) transactions. Consumer shipping regulations and consumer protection provisions do not apply unless expressly stated otherwise in writing.

This Shipping Policy forms an integral part of the Company’s Terms & Conditions and applies to all shipments arranged by Liquno Rewards & Incentives (the “Seller”).

2. Processing and Dispatch

Orders are processed after receipt of full payment and confirmation of order details, unless otherwise agreed in writing.

Estimated processing and dispatch times are provided for informational purposes only and do not constitute a binding delivery commitment.

The Seller reserves the right to process and dispatch orders in partial shipments, unless expressly agreed otherwise.

The Seller also reserves the right to consolidate or split shipments where reasonably required for logistical or operational reasons.

3. Delivery Methods and Carriers

Shipments are carried out using courier, postal, or freight service providers selected by the Seller, including but not limited to international courier and postal operators.

The Seller reserves the right to change the carrier or delivery method where reasonably required, without affecting the Buyer’s rights under this Shipping Policy.

4. Delivery Timeframes

Any delivery dates or transit times communicated by the Seller or carrier are estimates only and shall not be deemed guaranteed delivery dates.

No delivery date or transit time shall constitute a guaranteed or time-critical delivery commitment.

The Seller shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:

• carrier delays;
• customs clearance procedures;
• force majeure events;
• peak season congestion;
• strikes or labor disputes;
• incorrect or incomplete delivery information provided by the Buyer.

5. Transfer of Risk

Unless otherwise expressly agreed in writing, the risk of loss or damage to the Goods shall transfer to the Buyer upon handover of the Goods to the carrier.

The Buyer bears full responsibility for the Goods during transit once the shipment has been handed over to the carrier.

6. Delivery Address and Information

The Buyer is solely responsible for providing accurate, complete, and correct delivery information.

The Seller shall not be liable for non-delivery, delays, or additional costs arising from incorrect, incomplete, or outdated address details provided by the Buyer.

Any additional costs incurred due to address correction, redelivery, storage, or return shall be borne by the Buyer.

7. Customs, Duties, and Taxes

For cross-border shipments, the Buyer is solely responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by authorities in the destination country, unless otherwise expressly agreed in writing.

Delays resulting from customs clearance procedures shall not constitute grounds for cancellation, refund, or compensation.

8. Failed Delivery and Undeliverable Shipments

In the event a shipment is undeliverable due to reasons attributable to the Buyer (including refusal of delivery, incorrect address, or failure to collect the shipment), the Seller reserves the right to:

• charge the Buyer for return shipping, storage, and handling costs;
• reship the Goods at the Buyer’s expense; or
• treat the order as fulfilled without refund, where applicable.

9. Shipping Documentation

The Seller may provide tracking numbers or shipping references where available. The availability of tracking depends on the carrier and service level selected.

Proof of dispatch provided by the carrier shall constitute sufficient evidence that the Goods have been shipped.

10. Limitation of Liability

The Seller shall not be liable for any indirect, incidental, or consequential damages arising from shipment delays, loss, or damage during transit.

Any liability of the Seller related to shipping shall in all cases be limited to the value recoverable from the carrier under the applicable shipping service terms, or, where no such recovery is available, to the net value of the shipped Goods.

Shipments are not insured unless expressly agreed in writing. The Buyer is responsible for arranging any additional insurance coverage if required.

11. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of the Republic of Latvia, unless otherwise expressly agreed in writing.

In the event of any discrepancies between language versions of this Shipping Policy, the English version shall prevail.

The Seller shall not be liable for delays or failure to perform its obligations under this Shipping Policy due to force majeure events beyond its reasonable control.